Return and Refund Policy

At Kotawala's Creations, customer satisfaction is our priority. However, we have a strict no-return and no-refund policy, except under specific circumstances as outlined below.

1. No Returns or Refunds

We do not accept returns or provide refunds once an order has been placed and delivered successfully. All sales are final.

2. Free Replacement for Damaged or Broken Products

If you receive a product that is damaged or broken upon delivery, we offer a free replacement. To be eligible for a replacement, you must adhere to the following guidelines:

• You must provide an unboxing video that clearly shows the package being opened and the product arriving in a damaged condition.
• The video must be continuous and unedited, starting from the sealed package to the moment the product is revealed as damaged.
• The request for replacement must be submitted within 48 hours of receiving the package.
• Send the video and request for replacement to our customer support whatsapp at 9602600423.

3. Conditions for Replacement Approval

To process a replacement request, we will review the submitted unboxing video to confirm that the damage occurred during transit. Our team reserves the right to reject replacement claims if:

• The unboxing video does not clearly show the damage.
• The video is edited, paused, or interrupted in any manner.
• The request is submitted beyond the 48-hour time frame.
• The damage is due to mishandling after delivery.

4. Shipping for Replacements

Once the replacement is approved, we will dispatch a new product at no additional shipping cost. The estimated delivery time for replacements will be communicated to you via email.

5. Changes to This Policy

Kotawala's Creations reserves the right to modify or update this return and refund policy at any time without prior notice. Customers are encouraged to review this page periodically.

6. Contact Us

If you have any questions regarding our return and refund policy, please contact us at:

• Email: info@kotawalascreations.com
• Phone: +91-9602600423
• Address: 1226, kotawalon ki gali , gopal ji ka rasta , johari bazar , jaipur - 302003